It can be difficult to take these photos so take your time, make sure you are in a well lit area, maybe use a lamp with the light directed at your skin.

To show us how big the lesions are, place your finger on your skin in one of the photos.

Having your phone on timer may help you be more comfortable whilst taking these photos.

We will ask you to upload 3 or 4 photos:

1. From a distance, show the whole genital area, so we can tell where your symptoms are appearing.

2. Close up and in focus, place your finger so we can tell how big the lesions are.

3. From a different angle, focus on the texture of the effected skin.

4. An additional photo if you wish.

Remember to delete the photos from your device after you've uploaded them.

Our team of clinicians work hard to get you the treatment you need as quickly as we can. All orders are sent by Royal Mail Tracked 24, so you can see when your treatment will arrive.

Our team of clinicians work Monday to Friday, from 9am to 5.30pm reviewing treatment orders. Once they've prescribed your treatment, our pharmacy processes and dispatches orders between 8am and 3pm, Monday to Friday.

There are some other things that can affect how quickly we can get treatment to you:

The photos you send us

Our team of clinicians rely on the photos you upload to make a diagnosis and decide the right treatment for you. Clear, in-focus pictures of your symptoms will mean a clinician can prescribe treatment much quicker. If photos are blurry, or there's other issues, they might need to ask you to take more photos before they can help you.

Weekend orders

Orders placed on Friday afternoons or over the weekend will not be sent out until Monday morning. Our pharmacy processes prescriptions Monday to Friday, 8am to 3pm (excluding bank holidays), so we cannot send treatment over the weekend.

If you need more urgent treatment or advice, call NHS 111 or contact a local sexual health clinic.