Contact us

If you’ve ordered from us and need help, you can contact us by text at any time. Just reply to one of our text messages with your question. Our clinical team will read your message and get back to you.

If you are a clinician and need to speak with our clinical team, please email sh24.info@nhs.net.

If you’d like to keep up to date with what we’re doing, follow our blog.

If you’d like to learn more about SH:24, or help us improve our service, please email sh24.info@nhs.net

If you are a journalist or have press or media enquiries click here.

Urgent or out of hours?

If you have an urgent enquiry, call NHS 111.

If you think you have been exposed to HIV, find your local NHS emergency PEP service.

Complaints

We believe that every complaint is an opportunity for us to better understand the needs of our users and improve the quality of our services.

If you'd like to make a complaint, you can do so by email: sh24.complaints@nhs.net or by post, at the address below.

SH:24 CIC
35a Westminster Bridge Road
London
SE1 7JB