Contact us

Have you seen our FAQs?

You’ll find instant answers to your questions about STI kits, test results, deliveries, and much more.

If you can’t find an answer in our FAQs, there are different options available:

If you’ve ordered from us and need help, you can contact us by text at any time. Just reply to one of our text messages with your question. Our clinical team will read your message and get back to you.

If you are a clinician and need to speak with our clinical team, please email

If you’d like to learn more about SH:24, or help us improve our service, please email

If you are a journalist or have press or media enquiries, visit our media page.

Urgent or out of hours?

If you have an urgent enquiry, call NHS 111.

If you think you have been exposed to HIV, find your local NHS emergency PEP service.


We believe that every complaint is an opportunity for us to better understand the needs of our users and improve the quality of our services.

If you'd like to make a complaint, you can do so by email: or by post, at the address below.

35a Westminster Bridge Road