Terms

Who we are

We are SH:24, a company incorporated and registered in England and Wales. Our company registration number is 08737119 and our registered office is at SH:24 CIC, 241 Southwark Bridge Road, London, SE1 6FP. Our main trading address is the same as our registered office.

We’re a limited company and are also registered as a community interest company, and are regulated by the CIC Regulator and by Companies House.

How to contact us

Email sh24.info@nhs.net or text us at 07860 041 233.

How we may contact you

Some of our Services may require one of our clinicians to contact you. If we have to contact you we will do so by telephone or text, or by writing to you at the email address or postal address you gave us in your request for Services.

Changes to these terms

We reserve the right to update these terms from time to time by posting the updated version on our website. We may do so because we change the nature of our products or Services, for technical or legal reasons, or because the needs of our business have changed.

You agree that if you do not accept any amendment to our terms then you will immediately stop accessing and using the Service and our contract with you will terminate. If you carry on using our Service you will be deemed to have accepted the updated terms.

Acceptable use policy

This acceptable use policy sets out the terms between you and us under which you may access our websites sh24.org.uk or sh24.ie (referred to as ‘our site’). This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website.

sh24.org.uk and sh24.ie are sites operated by SH24 CIC ("We"). We are registered in England and Wales under company number 08737119 and have our registered office at SH:24 CIC, 35a Westminster Bridge Road, London, SE1 7JB. Our main trading address is the same as our registered office address.

We’re a limited company and are also registered as a community interest company, and are regulated by the CIC Regulator and by Companies House.

Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

• in any way that breaches any applicable local, national or international law or regulation

• in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect

• to harm or attempt to harm minors in any way

• to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards

• to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam)

• to knowingly transmit any data, send or upload any material that contains viruses, trojans, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware

You also agree:

• not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use

• not to access without authority, interfere with, damage or disrupt:
  - any part of our sits
  - any equipment or network on which our site is stored
  - any software used in the provision of our site
  - any equipment or network or software owned or used by any third party

Suspension and termination

We will determine, at our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take action that we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

• immediate, temporary or permanent withdrawal of your right to use our site

• immediate, temporary or permanent removal of any posting or material uploaded by you to our site

• issue of a warning to you

• legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach

• further legal action against you

• disclosure of such information to law enforcement authorities as we reasonably feel is necessary

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you.

Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

Other applicable terms

These terms of use refer to the following additional policies, which also apply to your use of our site:

• our privacy policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate

• our acceptable use policy, which is set out above, covers the permitted uses and prohibited uses of our site. When using our site, you must comply with this acceptable use policy

Changes to our site

We may update our site from time to time and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if, for any reason, our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions and that they comply with them.

Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at sh24.info@nhs.net.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights to our site, and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with:

• use of, or inability to use, our site

• use of or reliance on any content displayed on our site

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site you must comply with the information at the outset of these terms and in our privacy policy and the content standards set out in our acceptable use policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be dealt with in accordance with the information at the outset of these terms and our privacy policy. You retain all of your ownership rights in that content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties for the purposes of carrying out the Services. The rights you licence to us are described in the next paragraph (Rights you licence).

If any third party claims that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy, then we reserve the right to disclose your identity to them.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

Rights you licence

When you upload or post content to our site, you grant the following licences:

• to enable us to use the information and content you provide for the purposes of providing the Services

• to enable us to pass on that information and/or content to others for the purposes of enabling us to provide the Services (such as processing the results of tests, and passing the results back to us)

This section should be read in conjunction with the information at the outset of these terms and our privacy policy.

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 2018. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our home page provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site on any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our acceptable use policy.

If you wish to make any use of the content on our site other than that set out above, please contact sh24.info@nhs.net.

Third-party links and resources on our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

Applicable law

Please note that these terms of use, their subject matter and formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact us

To contact us, please email sh24.info@nhs.net.

Thank you for visiting our site.