Get support

Visit Fettle Health

Over 10,000 people every month try to access the SH:24 service in areas where we aren’t commissioned by the NHS or local authorities.

So we’ve created Fettle.health which offers the same quality and ease of service to everyone, no matter where you live in the UK.

Fettle Health

SH:24 and Fettle share a clinical and administrative team, so you’ll get the same level of specialist clinical expertise, confidential support and advice as you would within the NHS, with a convenient, quick and affordable online service.

We need to charge for this service in order to cover our costs, but any profit generated is reinvested into SH:24 to improve public sexual health services.

From £23, you can test for: chlamydia, gonorrhoea, syphilis, HIV, hepatitis B, hepatitis C, multi-test discounts are available.

Doing the SH:24 blood test

These top tips are from people who have completed the test kit in the past.

To help you prepare:

  • Relax and be patient and if you’re nervous, ask someone to help you (it can take longer for some people than others)
  • Watch the instruction video and read the instruction leaflet (we know people find the test easier to complete after watching the video)
  • Tie long hair back and take off any scarves or jewellery that could get in your way
  • Lay the test kit items and your two tissues on a clean, flat surface below your waist.

To help blood flow:

  • Take a hot shower or bath, or hold your hand under warm water for a few minutes, (when your hands are warm, blood flows easier)
  • Stay standing and keep your arm straight with your hand below your waist
  • Aim for the middle of the tip of your finger, not too close to your fingernail
  • Push lancet down hard against your finger
  • Wipe the first dot of blood away with a clean tissue to stop the blood congealing
  • If your finger dries up, wait a while, warm up your hand, use another finger and make sure you press the lancet down hard against your finger.

Confidentiality

If you’re under 18

Is what you tell us confidential?

We will keep your information confidential. We will not tell anyone what you tell us except if we think that you or someone else is at risk of serious harm and that telling someone could prevent or stop this harm. In this situation we will not share your information without telling you first.

If you’re over 18

If you are over 18, but are worried about people finding out that you have been tested, you can still rely on us for complete confidence.

Partner notification

If you test positive for an STI it’s important that you contact your recent sexual partner(s) so they can get tested too – for the sake of their health and those with whom they have sexual relations in the future. SH:24’s Chlamydia partner notification process anonymously informs your recent sexual partners that they should take an STI test.

Partner notification is completely anonymous so your recent partners will not know who raised the notification. Even if you are comfortable with telling your partner(s) face to face it’s recommended that you use our partner notification service to help your partner access the correct testing and treatment.

How it works

  • 1. If you test positive for Chlamydia, we will text you with your result and a link with which you can order treatment. As part of completing your order, you will be able to provide us with contact numbers of your recent sexual partner(s).
  • 2. You can preview the anonymous SMS that we will send to your partner(s) informing them that they may have been in contact with a chlamydia infection and suggesting that they get an STI test.
  • 3. On submitting your order, your partner(s) will immediately receive the anonymous text message from SH:24. It will include a code which they can use with SH:24 or present at their local Sexual Health Clinic to fast track their testing.

Data security and privacy

Within minutes of the message being sent to your partner their mobile number is deleted from our database. If they choose to place an order with SH:24, their order is treated like any new order. There is no reference on our clinical system that they are a referral due to partner notification and they will not be associated with you or your order.

How else can we help?

If you are worried about a situation where you have felt unsure about having sex, read on to find out where you can get more support.

Do you feel pressured into sex?

Nobody should be forced to have sex if they don’t want to. If you don’t want to have sex, even with a regular partner, you have the right to say no.

National services

Brook

Offering free and confidential sexual health and wellbeing advice and services for young people.

Childline

Confidential service for people up to theage of 19. You can contact a ChildLinecounsellor about anything.

Have you been offered payment for sex?

Being paid for sex doesn’t just mean being given money, it could be something like gifts, drugs, alcohol or protection in exchange for sex.

National services

Brook

Offering free and confidential sexual health and wellbeing advice and services for young people.

Childline

Confidential service for people up to the age of 19. You can contact a ChildLine counsellor about anything.

Do you use alcohol or drugs before sex?

Drugs and alcohol can lead you (or your partner) to do things that you might not have done otherwise, or that you might not want to do. You might find yourself in a situation that is beyond your control, or where you are unable to make clear decisions about sex.

National services

Talk to Frank

Friendly and confidential drug advice.

Do you feel down or depressed?

Many young people suffer from feeling down or depressed. This can make it harder to make safe decisions about sex.

National services

Young Minds

Charity committed to improving the emotional well-being and mental health of children and young people.

Childline

Confidential service for people up to the age of 19. You can contact a ChildLine counsellor about anything.

National Self Harm Network

Forum providing crisis support, information and resources, advice, discussions and distractions. It is closely monitored and available 24/7.

Papyrus

Exists to give young people hope and to prevent young suicide.