Privacy and security

If you have ordered from us, we cannot always erase all the information we have about you.

The information you give when you order is considered part of your SH:24 medical record. Legally we have to keep a medical record for a certain amount of time. So we cannot erase this information.

We respect your right to confidentiality and medical privacy. You can read more about this in our terms and conditions and check our privacy policy for information on how we handle your personal data.

We work in partnership with local NHS sexual health clinics to support your sexual health. These clinics can see the information we have about you and your results so that they can help you with any care that needs a visit to a clinic.

This information is kept separate from your main medical record and we will never share information with your GP without your permission, unless there's a legal reason why we must do so.

If it's important to you that your information is not shared with your local sexual health clinic, contact us on sh24.info@nhs.net and we will try to help.

We use encryption to protect all your data. And it’s all kept securely on a certified network connected to the Health and Social Care Network. 

No website can guarantee 100% security. But we can guarantee that we work to some of the highest security and privacy standards in the UK.